What you'll do:
Platform Onboarding & Integration Design
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Define and evolve the end-to-end onboarding journey (discovery → integration → go-live), ensuring consistency, scalability, and reuse.
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Identify and unlock critical integration points required to onboard products efficiently onto the platform.
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Establish standardised integration patterns, reference architectures, and onboarding playbooks.
Technical Product Ownership
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Own the roadmap for onboarding tooling and developer experience, including documentation, sandbox environments, and self-service capabilities.
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Partner with Architecture and Engineering to ensure onboarding aligns with platform standards (API-first, microservices, event-driven design).
Cross-Functional Delivery & Influence
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Lead delivery through influence rather than direct ownership, coordinating across multiple engineering and platform teams.
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Act as a central point of alignment for onboarding initiatives across Product, Engineering, Architecture, and Commercial teams.
Demand Management & Prioritisation
Data-Driven Optimisation
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Define and track onboarding KPIs (e.g. time to integrate, cost per integration, reuse, developer satisfaction).
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Use data and insights to drive continuous improvement and transparency.
Automation & AI Enablement
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Identify opportunities to leverage automation and AI (including agentic AI approaches) to enhance onboarding and integration workflows.
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Drive initiatives that reduce manual effort, improve quality, and accelerate time-to-market.