Scope of Position:****
Assist Manager and Supervisor with all aspects of the Ocean Export Department, while ensuring the proper and timely movement of freight, while providing an exceptional customer service.
KEY RESPONSIBILTIES
****People: ****
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Identify with manager / supervisor, develop, and mentor your No. 2.
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Support the supervisor where needed:
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Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
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Be a guide for the team - mentor agents
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Ensure team meets company standards of 52 hours training per year per employee.
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Follow-up new hires training as per the company requirement standards.
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Periodically communicate department goals and expectations with team to ensure buy-in and accountability.
Operations:
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Ensure smooth and timely freight process flow.
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Prepare various documents for international transportation.
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Coordinate and negotiate rates with our contracted vendors in procuring space and services.
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Ensure accurate and timely client and vendors billing.
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Ensure accurate and timely data entry into our operating system.
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Interact with our customers in arranging their international export shipments, meeting customer service standards.
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Meet compliance at all times to regulations.? This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
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Understand department process flow, constantly looking for areas of improved efficiency.
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Ensure all customers standard operating procedures are followed as per Customer SOP.
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Work with the team on meeting KPI standards, as per the company's procedures.
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Monitor shipment reports to ensure total customer satisfaction
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Overseas communications
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Support the supervisor in the following areas:
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Daily review Stat 1 and operational reports and work with team on updating event codes
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Audit files and work with the team on meeting operating process standards
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Build and maintaining strong relationships with vendors (Shipping lines, trucking companies, and others) and customers.
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Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.
********Customer ********
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*Support the manager and or the sales department where needed: *
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Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
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Participate to the transition of new business/ updates to existing business.
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Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
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Finance:
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Proactively work to maintain and monitor accounts payment within 30 days.
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Ensure company credit procedures are followed and utilized effectively.
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Accurate and timely billing of vendors and resolve accounting issues.
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Monitor accounts payable to vendors (shipping lines, truckers etc.) utilizing BNP report.
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Monitor intercompany accounting discrepancies via AJAX report.
Compliance:
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Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
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Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
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Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
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Culture:
- Proactively promote the company's 10 cultural attributes:? Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Systems:
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Be open to implementing new system changes and enhancements into your department.?
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Be involved and suggest system/process improvements.
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Set the tone of this environment within your department.
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Promote productivity tools (e.g. using e.doc and e.doc treeview, export database, process management)
****Knowledge ****
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Expeditors company policies and procedures knowledge
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A good understanding of Expeditors' products, services and systems
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Strong market and competition knowledge
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Hazardous Materials certification (preferred).
Skills
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Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
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Good Microsoft Office skills (Excel, Word etc.).
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Pro-active, strong organizational skills.
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Fluent in English/Dutch
Behaviors
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Emotional resilience
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Self-reflecting and open to feedback
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Initiative and ability to work in autonomy
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Role model of integrity and pride for all employees
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Proven leadership attitude and background