Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.
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Major Duties and Responsibilities
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Ensure smooth and timely freight process flow
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Ensure accurate and timely data entry into our operational system
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Track and Trace Ocean Export Files and reporting
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Meet compliance at all times to regulations internal and external in accordance with government regulations
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Understand department process flow, and looking for best practices to improve operational efficiency and productivity
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Ensure all customers standard operating procedures in place and updated in the DLSOPs
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Overseas communications, timely responses to emails and requests (internal and external)
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Escalation of problems to Management when necessary