Office is located within Platinum Business & Convention Centre, Sector 1, full time and on site.
The Global Network Management Center (NMC) is a diverse set of teams that support the global network through data analytics, process management, tool curation, and program management to service customers through actionable intelligence, information, and data.
The NMC works in conjunction with GEO (Operations), Account Management, Product Leaders, and Sponsors to deliver on our commitment to our customers. In the traditional project management approach of “Plan – Execute – Monitor and Control”, the NMC focuses on ‘monitor and control’ using data, dashboards, and exception management techniques to establish, maintain, and achieve company and customer specific KPIs.
Communication, data competency, and exception management form the bedrock of customer service for logistics coordinators in the NMC. Communication that is timely, clear, and professional is core to the service offerings supported by the NMC. Data competency, and the ability to evaluate data for its quality and completeness, is crucial to ensuring that you and your team are well-equipped to perform essential duties for the customer or for our network. Finally, exception management occurs when a coordinator takes data competency and communication together and uses them to resolve in-transit exceptions before the customer is affected.
Logistics Coordinators will often be the ‘first line’ of communications, meaning that this role is perfect for both honing one’s craft, as well as gaining fast exposure to a vast and exciting network of peers. The ideal candidate is energetic, enthusiastic, detailed-oriented, and obsessive about providing solutions to those who are in need. This person should be as equally comfortable working in a team as they are being the one person at the forefront of uncovering issues and providing solutions.
Major Duties and Responsibilities
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Customer Communication: professional and timely response to customer and network inquires.
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Data Competency: ensuring complete, accurate, and timely data for all shipments. Including managing EDI transmissions and the integrity of internal and external reporting.
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Exception Management: using reporting, dashboards, and other tools to manage in-transit exceptions and provide network visibility to performance and process exceptions.