Main Tasks:
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Receive documents
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Prepare shipments
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Route shipments
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Manage freight receipt
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Process shipments in the Expeditors system
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Monitor shipments – Track & trace
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Communication with shippers, brokers, terminals and service providers
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Fluent contact with other Expeditors´ offices
What we expect from you
- Timely and Accurate Shipment Processing
Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.
- Timely and Accurate Data Entry
Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.
- Timely and Accurate Billing and Accounting
Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
- Best customer experience enhancement
Understand and follow customers´ expectations based on their profiles and create empathy by fluent communication and proactivity actions.