Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Import Department.
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Major Duties and Responsibilities
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Ensure smooth and timely freight process flow
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Ensure accurate and timely data entry into our operating system
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Track and trace Air Import files as required
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Use Workflows on daily basis
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Ensure timely delivery of freight to customers for Import shipments
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Ensure documents are timely sent to customer or broker for customs purposes
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Ensure accurate and timely client and Service Providers billing
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Interact with our customers in arranging their international shipments, meeting customer service standards
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Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
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Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
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Understand department process flow, constantly looking for areas of improved efficiency
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Ensure all customers' standard operating procedures are followed and updated
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Meet KPI standards, as per the company procedures
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Overseas communications, timely responses to emails and requests (internal and external)