Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.
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Major Duties and Responsibilities
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Ensure smooth and timely freight process flow
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Ensure accurate and timely data entry into our operational system
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Track and Trace Air Export files and reporting
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Use Workflows on daily basis
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Ensure arrival notices are communicated to overseas and customers
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Ensure accurate and timely client and Service Providers billing
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Interact with our customers in arranging their international shipments, meeting customer service standards
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Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
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Meet compliance at all times with internal and external regulations in accordance with government regulations
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Understand department process flow, looking for best practices to improve operational efficiency and productivity
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Ensure all customers standard operating procedures are in place and updated
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Meet KPI standards in accordance with the Company's procedure
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Overseas communications, timely responses to emails and requests (internal and external)