Major Duties and Responsibilities:
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Strengthen relationships with existing house accounts.
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Penetrate organizational structure for house accounts and develop relationships at all levels beyond main point of contact.
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Understand customers' business and strategy and our role with the customer.
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Ensure customer satisfaction and follow up.
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Communicate service issues to Department Managers/Supervisors.
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Action items lists maintained and updated weekly for follow up items.
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Identify opportunities and grow business from existing house accounts.
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Assist with collections when needed.
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Manage client profiles - separated out by location.
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Build territory maps showing number of accounts located in each city – update monthly
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Teamsell input & management for significant calls.
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Fluent in EI systems and demos in order to provide technical updated to LAM accounts
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Involve sales and operations at appropriate times.
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Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
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Turn major business opportunities and proposals over to Sales and operational issues to Ops.
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Management of Business Reviews – goal is to have a minimum of one per account per year
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Continually seek improvement in procedures and services to create more efficient and cost effective operations.
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Assume lead responsibility for the efficient delivery of all local (branch) services.
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Assist, and if needed, spearhead problem resolution for issues outside of local branch.
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Insure that a functioning and agreed upon invoicing - payment process is in place.
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Meet with the local customer to maintain customer information and satisfaction.