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Develop high performing shufflers’ team.
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To make sure that the fundamentals of the game are in place: a fair shuffle and the uncompromising integrity of those who deal it.
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Maintains the department’s documents and manuals, i.e. makes all necessary amendments in the department’s documents related to procedures and/or processes in case a change takes place.
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Monitor individual and team performance and provide regular and meaningful feedback.
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Monitor shuffles for compliance with all requirements of the unit.
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Recognize high performance and address non-performance.
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Evaluate shufflers’ performance and prepare written performance evaluations.
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Orienting, training, developing and supervising subordinates.
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Identify areas where process or system enhancement is needed to improve productivity, efficiency or reduce expenses in the department or organization; identify solutions and work to implement.
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Report observed/detected irregularities.
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Handle administrative duties such as: determine how many gaming tables to open each day and schedule staff accordingly, applies schedule and rotation changes.
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Review schedule and rotation to estimate time-frames and to ensure speed and efficiency for the specific tasks.
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Create weekly/monthly Key Performance Indicators (KPI) metrics and individual stats to monitor team performance.