We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges.
What we'll achieve together:
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Provide user assistance in one or more technical areas by providing specific answers
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Perform, if necessary, an escalation to the appropriate competence team
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Connect remotely (by phone, email, etc.) and occasionally with the user
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Participate in the development of team skills
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Receive requests
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Qualify the request according to the terminology
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Process the request according to the procedures
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Provide answers adapted to the request and the needs of the user
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Follow up on files
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Participate in the ongoing training of the team
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Participate in the optimization of the service by being a force of proposal in the organization, on procedures and processes