We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges.
What we'll achieve together:
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Provide accurate and optimal IT solutions via telephone, e-mails or chat;
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After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
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Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
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Follow-up the existing back-log;
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Comply with project’s performance indicators;
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Communicate with other designated teams and escalate complex issues.