The Deskside Technician – End User Computing role provides troubleshooting, repair, and preventative maintenance for end-user devices and peripherals at corporate locations.
The technician handles a variety of assignments requiring analysis of hardware and data, applying judgment within established practices. They act as a liaison between users, departments, and teams to drive issue resolution.
Key responsibilities include:
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Deliver onsite technical support to users in line with SLAs
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Troubleshoot and resolve incidents related to end-user computing (EUC) equipment
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Perform proactive troubleshooting to prevent recurring issues
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Assist users with network connectivity (LAN/WAN, print, and file access)
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Install, upgrade, repair, and maintain desktops, laptops, monitors, and peripherals
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Support mobile devices and mobile computing platforms
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Provide software break/fix support and replace non-warranty assets
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Configure and support network printers and scanners, including IP and TCP/IP setup
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Deliver warranty and break/fix support for printing devices
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Provide VIP support across a range of devices and technologies
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Manage printer configurations and queues per requests and SLAs
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Track incidents and requests using ticketing systems
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Communicate effectively with technical and non-technical stakeholders
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Maintain regular updates with internal teams and customers