Customer Success Operations Engineer (all genders)

About Working at envelio

Too easy is boring! Together, we are on a mission to drive forward the energy transition. We love what we do, and we are unafraid to dive in. We believe in taking ownership of our work and in continuously growing and evolving. In short: own it, love it, grow with it.

We are a humble team of coffee and maté lovers with over 20 nationalities. With our geek humor, our love for emojis and random facts is only natural. Over 130 envelians are already on board. Dive in and thrive!

Your Role

As part of our Customer Success team, you will actively shape how our customers achieve scalable, efficient, and sustainable success with envelio. In your role as Customer Success Operations Engineer (f/m/d), you will be responsible for the further development of the processes, systems, and tool landscape that support our Customer Success Management.

You will ensure that our operational processes along the customer lifecycle are clearly defined, data-driven, and automated. In doing so, you will act as the interface between Customer Success, Sales & Marketing, Product, Finance, and IT, ensuring that information, workflows, and systems mesh seamlessly.

How You Make an Impact

• You design, optimize, and implement customer success processes throughout the entire customer lifecycle (onboarding, adoption, expansion, renewal)
• You are responsible for the further development and integration of our CS tools (e.g., CRM, CS platforms, ticketing, reporting, automation tools)
• You will identify potential for automating manual processes and implement these together with the specialist teams
• You will ensure consistent data flows and system interfaces between Customer Success, Sales, Product, and Finance
• You will develop dashboards, reports, and KPIs to create transparency regarding customer health, risks, and potential
• You will act as an organizational interface between teams and translate technical requirements into scalable operational solutions
• You support the development of standards, playbooks, and best practices for Customer Success

Your Profile

Perfection is a myth! We are much more interested in the person behind the screen. These criteria are therefore intended more as a guide for you. We are excited to see how your individual skills fit in with us.

• You have a degree in industrial engineering, business informatics, business administration, or comparable previous experience
• You have experience in operations, process, or systems-related roles (e.g., customer success operations, revenue operations, business operations), ideally in a start-up or scale-up environment
• You have experience in the integration, automation, and analysis of processes and data, including REST APIs and SQL, as well as common automation, monitoring, and BI tools (e.g., Zapier, Tableau, Datadog)
• You have practical experience with CRM systems (especially HubSpot) and are confident in a modern, collaborative tool landscape (e.g., Notion, Airtable, Slack)
• You have strong analytical and organizational skills and think in a process-oriented and data-driven manner
• You enjoy structuring complex processes and making them scalable
• You are fluent in English, and German and other languages are a plus
• You have a high degree of initiative and enjoy working independently

Your Benefits

• Flexible working mode within Germany: Hybrid, from home or in our lovely office in Cologne 
• Option for remote work from abroad (up to three months per year from anywhere in the EU or the USA)  
• State of the art technology and modern tech stack 
• Excellent hardware equipment (16 inch MacBooks, 2 screens at your workplace)  
• Support for your health through sports membership cooperations  
• Flexible use of a monthly mobility budget (e.g. Jobrad, public transport) 
• Time and resources for individual growth  
• envelio pension plan  
• Regular company and team events