Trading Incidents Analyst

Trading Incidents Analyst

In the position of Trading Incidents Analyst, you will work closely with Product, Technology, and Trading teams to support the management of trading-related incidents. You will help ensure minimal customer impact and contribute to high-quality service delivery. This role provides 24/7 support to Entain’s Trading teams globally.

You will support the monitoring, logging, and triage of Trading Incidents, escalating issues appropriately, and assisting senior team members in investigations and resolutions.

Key Responsibilities:

• Act as a point of contact for Trading Incidents across designated communication channels, escalating where appropriate.
• Monitor and manage shared inboxes, ensuring emails are logged, prioritised, and assigned according to established procedures.
• Support Trading Incidents Lead Analysts and senior team members during incident investigations and resolution activities.
• Assist with initial incident checks using defined tools and processes, gathering information to support further investigation.
• Handle basic sportsbook and trading-related queries from customer-facing teams, escalating complex issues when required.
• Support communication with third-party feed providers by logging issues and sharing relevant details.

This role offers:

• Hands-on experience in issue triaging and incident management
• Exposure to multiple teams across Trading, Product, and Technology