UX Researcher

Overview

Connecting clients to markets – and talent to opportunity

With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.

Business Segment Overview: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies.

Position Purpose: We are seeking a skilled and experienced Mid-Level UX Researcher to join our dynamic and innovative team. As a UX Researcher, you will play a crucial role in enhancing the user experience of our products by conducting in-depth research and analysis. You will collaborate with cross-functional teams all around the World to develop actionable insights that drive product improvements and align with our user-centred design approach.

Responsibilities

Primary duties will include: 

• Plan, design, and conduct user research studies to understand user behaviour, preferences, pain-points, goals and needs.
• Utilise a variety of research methods, including but not limited to interviews, surveys, usability testing, competitive analysis, market research.
• Track of records and literacy in AI UX Research
• Analyse and synthesise research data to generate actionable insights and recommendations for product development.
• Create personas, journey maps, and other user-centred design artefacts to inform product design and strategy.
• Collaborate closely with business product managers, designers, and developers to integrate user research findings into the product development process.
• Advocate for a user-centred design approach within the organisation and champion the importance of user research in product decision-making.
• Working with UX/UI Designers, Product Managers, Engineers and business to prioritise research opportunities in an outcome-focused environment.
• Schedule flexibility and ability to travel to accommodate global team needs.

Qualifications

To land this role you will need:

• 5+ years of experience in UX research, preferably in a product-focused or technology-driven environment.
• Experience with a finance industry/products will be a big advantage.
• Ability to work lean research into agile product deadlines and roadmaps.
• Proficiency in all aspects of research methodologies and tools, with a strong understanding of both qualitative and quantitative research methods.
• Demonstrated ability to effectively communicate research findings and insights to diverse stakeholders.
• Demonstrated knowledge in applying AI in UX Research.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable recommendations.
• Familiarity with various UX design and prototyping tools (e.g., Figma, Axure, Dovetail, user research platforms)
• Deep understanding of UX and Design best practises and ability to translate research results into the Product, UX and Design recommendations.

What makes you stand out:

• Strong passion for user-centred design and improving the overall user experience.
• Excellent interpersonal and communication skills to effectively collaborate with cross-functional teams.
• Understanding of global company operating context would be a benefit
• Ability to work independently and manage multiple projects simultaneously.
• Detail-oriented and highly organised, with strong time management skills.

Education / Certification Requirements:

• Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Design, or related field.

Working environment:

• Hybrid role, 4 days in-office.

#LI-Hybrid #LI-MA1