We are looking for a Department Manager to lead, develop, and grow our Technical Communication and Data Solutions business at our Oulu/Kemi office.
In this role, you are responsible for business growth, key customer relationships, and people leadership. You combine a strong commercial mindset with an understanding of how technical documentation and information management create value for customers and support efficient, profitable operations.
Your responsibilities
Business growth and sales
路Own and drive business growth for the department together with Etteplan鈥檚 sales organization
路Take an active, hands-on role in consultative sales, including identifying opportunities, shaping solutions, and supporting or leading customer negotiations
路Develop existing customer relationships and build new ones, acting as a trusted partner to key accounts
路Contribute to revenue, profitability, and pipeline targets for the department
Leadership and delivery
路Lead and develop a team of specialists and/or project managers in Technical Communication and Data Solutions
路Set clear goals and priorities, support performance, and develop both technical and commercial capabilities in the team
路Ensure customer projects are delivered with high quality, on time, and in line with commercial targets
路Work closely with project management to balance capacity, quality, and profitability
Collaboration and development
路Collaborate across Etteplan units and functions to build competitive, value-driven solutions
路Contribute to the development of service offerings, processes, and ways of working
路Promote long鈥憈erm customer success through a consultative, partnership-oriented approach
**To be successful in this role you have **
路Several years of experience in consultative B2B sales, business management, or customer leadership in an expert or technology-driven environment
路Proven ability to grow customer accounts or business areas and work with revenue and profitability targets
路Experience in leading people or expert teams in a project-based business
路Solid understanding of project delivery, commercial responsibility, and profitable business
路A relevant Bachelor鈥檚 degree (e.g. technical or business)
路Fluency in Finnish and English, both spoken and written