What you’ll do:
Job Title
Telecom Delivery & Cost Support Analyst – WAN & Internet Services
Job Summary
(SuccessFactors – Job Summary field)
This role provides operational support to the Edge WAN Transport Delivery function, working closely with senior delivery leads to assist with the coordination, tracking, documentation, and cost visibility of WAN and Internet connectivity services.
The position supports enterprise telecom programs by managing delivery data, coordinating follow‑ups with service providers, maintaining documentation, and assisting with cost and quote validation. The role does not perform network engineering but plays a critical part in ensuring delivery accuracy, transparency, and timely execution.
Key Responsibilities
(SuccessFactors – Job Responsibilities field)
Telecom Order & Delivery Support
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Maintain and update telecom order trackers across carriers and regions
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Track delivery milestones, order status, and documentation completeness
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Follow up with service providers on missing dates, completion notices, or confirmations
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Support preparation of delivery summaries for internal stakeholders
Carrier & Stakeholder Coordination
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Assist with preparation for carrier status calls, including site lists and open items
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Draft and track follow‑up communications with carriers and internal teams
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Coordinate information flow between delivery leads, project teams, and vendors
Cost, Quote & Contract Support
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Track telecom quotes and pricing details, including recurring and non‑recurring charges
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Support cost comparison and approval workflows
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Assist with validation of special construction costs, early termination fees, and invoice alignment
Documentation & Data Management
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Organize and maintain contracts, completion documents, and carrier communications
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Ensure delivery and cost records are accurately stored in shared repositories
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Support ad‑hoc data requests for reporting and audit readiness
WAN & Internet Connectivity Awareness
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Apply a working understanding of WAN and Internet connectivity services, including service types and delivery dependencies
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Understand how underlay connectivity supports SD‑WAN deployments
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Perform all work within a non‑engineering, coordination‑focused scope
Qualifications:
BE/BTech
Skills:
Required Skills & Qualifications
(SuccessFactors – Skills / Qualifications field)
Core Skills
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Strong organizational and data‑tracking skills
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Ability to manage multiple parallel workstreams
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High attention to detail, particularly with delivery and cost data
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Clear written and verbal communication skills
Tools & Systems
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Proficiency with Microsoft Excel, Outlook, and SharePoint
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Experience working with structured trackers, reports, and shared documentation
Domain Knowledge
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Interest in or exposure to telecom, WAN, or Internet connectivity services
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Understanding of delivery lifecycles and vendor coordination concepts
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Familiarity with cost tracking or financial data is beneficial
Scope Boundary
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This role does not include network design, configuration, or troubleshooting
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Focus is on coordination, tracking, documentation, and cost support
Additional Job Information
(SuccessFactors – Additional Information field)
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Function: IT Infrastructure Services
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Focus Area: WAN and Internet connectivity delivery support
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Work Type: Operational coordination, tracking, and cost visibility
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Role Level: Support / Analyst
Measures of Success
(Optional SuccessFactors field)
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Accuracy and timeliness of order and cost tracking
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Reduction in missing or incomplete delivery documentation
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Improved responsiveness to delivery and cost inquiries
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Effective operational support to senior transport delivery leads