Job Description:
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology.
We believe there are three key drivers of growth: **People, Customers **and Operational Execution. This is what our business is built on and this is where we invest!
We are seeking an entrepreneurial, and **hands-on **P&L-accountable **DACH ServiceNow Strategic Business Group Leader **to drive the future of our Global Elite partnership business across Germany, Austria, and Switzerland.
This is a critical **End-to-End (E2E) Leadership **role where you will leverage deep **prior ServiceNow services industry experience and strong content know-how **to drive the sustainable growth, financial performance, and operational excellence of our ServiceNow business across the DACH region (Germany, Austria, Switzerland).
Based in Germany, you will be the ultimate owner of the region's ServiceNow growth engine: responsible for all P&L financials (Revenue, Margin, Cost), E2E service delivery, driving sales, key client relationships, and cultivating a high-performing team specialized in the NOW Platform.
Requirements
1.Content Expertise & Offerings Leadership
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**Hands-On Leadership: **Proven ability to exercise hands-on leadership—a willingness to deep-dive into operational, sales, and delivery details rather than purely delegating strategy.
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**ServiceNow Content Strategy: **Utilize **deep content know-how **across the ServiceNow product portfolio (e.g., ITSM, CSM, HRSD, SecOps, Platform/AppDev) to define and localize DXC's ServiceNow offerings in DACH.
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**PreSales & solution Architecture Oversight: **Ensure the presales teams design high-value propositions that align with the latest ServiceNow roadmaps and industry best practices leading to wins.
2.E2E Financial Management
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**P&L Accountability: **Hold full E2E responsibility for the financial performance of the DACH ServiceNow business, including Revenue, Cost Management, and **Margin **realization.
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**Utilization & Billability: **Actively manage and optimize the utilization and billability of the consulting and delivery team.
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**Financial Discipline: **Develop and manage accurate financial forecasts, annual budgets, and investment plans.
3.Sales & Business Growth
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**Sales Management: **Drive and oversee the entire sales lifecycle, leading strategic engagements in Presales, ensuring the development of winning ServiceNow Solutions, and closing complex services deals to achieve aggressive growth targets.
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**Go-to-Market Plan: **Define and execute the DACH market strategy for ServiceNow services, identifying new opportunities across the platform's workflow capabilities.
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**Sustainable Growth: **Ensure business expansion is managed sustainably, aligning specialized ServiceNow delivery capacity with sales pipeline.
4.People & Organizational Leadership (ServiceNow Talent Focus)
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**ServiceNow Talent Strategy: **Define and execute a people strategy focused on attracting, developing (certifications, advanced skills), and retaining top **certified ServiceNow talent **in the DACH market.
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**Team Management: **Provide leadership to build a high-performing team focused on achieving excellence in ServiceNow delivery.
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**Skill Development: **Oversee skill development programs to maintain a competitive edge, specifically focusing on new ServiceNow modules and releases.
5.Service Delivery & Excellence
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**Delivery Oversight: **Own the quality and successful execution of all ServiceNow implementation, advisory, and managed services projects across the DACH region.
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**Client Relationship: **Ensure consistently high levels of client satisfaction (CSAT) by delivering tangible business outcomes enabled by the ServiceNow platform.
6.ServiceNow Partner Relationship Management
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**Strategic Partnership: **Serve as the primary executive liaison with ServiceNow in the DACH region. Actively manage the partnership to maximize DXC's standing and capabilities and align with ServiceNow's strategic priorities.
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**Joint Innovation: **Drive co-selling, co-innovation, and joint marketing initiatives, leveraging the latest ServiceNow product releases.
7.Client/Customer Relationship
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Build strong professional relationships with key IT and business executives and acts as key presenter, influencer, and trusted advisor of clients.
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Apply strong consultative and progressive selling to advance opportunities with content rich engagement focusing on client problems.
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Confidently articulate all aspects of solution and persuasively communicate value to the client.
Required Experience
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**ServiceNow Services Industry Experience (Crucial): **Minimum of **5+ years of demonstrable P&L leadership **managing a significant professional or managed services business unit focused *exclusively *on the ServiceNow platform, ideally within a Global System Integrator environment.
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**Client-Facing & Entrepreneurial Acumen: **Demonstrated success with a highly **client- facing **role and an entrepreneurial mindset, exhibiting the drive to build, scale, and lead a high-growth business unit.
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**Hands-On Leadership: **Proven ability to exercise hands-on leadership—a willingness to deep-dive into operational, sales, and delivery details rather than purely delegating strategy.
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**Content Know-How: **Demonstrated ability to articulate and leverage deep functional and technical knowledge across multiple ServiceNow workflows (e.g., ITSM Pro, HRSD, IRM/GRC, SPM, App Engine).
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**DACH Market Knowledge: **Strong understanding of the German, Austrian, and Swiss market dynamics, clients, and talent landscape.
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**Language: **Fluency in **German **and **English **is required.
Why DXC Technology Europe ServiceNow Strategic Business Group?
Entrepreneurial Freedom (The "CEO" Mindset)
- **The Promise: **We don't want an administrator; we want a Business Builder. You have the autonomy to run the DACH ServiceNow practice as your own business— setting the tone, hiring the talent, and choosing the battles. You will join Analyst- Recognized Market Leader
The "0.0% Politics" Guarantee
- **The Promise: **We have a zero-tolerance policy for political maneuvering. In this team, energy is spent on clients and innovation, not on internal turf wars or managing upward optics.
Psychological Safety = Innovation
- **The Promise: **We encourage "intelligent failure." If you aren't trying new things (new sales motions, new GenAI use cases), you aren't trying hard enough. We protect our innovators. It is a culture of psychological safety where we fight *for *each other, not *against *each other.
We Cover One Another
- **The Promise: **We operate like a special ops unit, not a committee. When you are in the trenches fighting a fire, your peers don't point fingers—they jump in to cover your flank. If you win, we all win. If you stumble, we pick you up.
Our Team DNA: The "Unwritten" Rules
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We talk to each other, not about each other. (Directness)
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We share the credit, we own the mistakes. (Accountability)
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We leave the ego at the door. (Humility)
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We fight for our people. (Loyalty)
Technical university or Bachelor required; MBA or Masters degree is a plus.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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