Business leader for DACH

Job Description:

DACH ServiceNow Strategic Business Group Leader to manage our ServiceNow business across Germany, Austria, and Switzerland.

This is a critical End-to-End (E2E) Leadership role where you will leverage deep ServiceNow services industry experience and strong content know-how to drive the sustainable growth, financial performance, and operational excellence of our ServiceNow business across the DACH region (Germany, Austria, Switzerland).

Based in Germany, you will be the ultimate owner of the region's ServiceNow growth engine: responsible for all P&L financials (Revenue, Margin, Cost), E2E service delivery, driving sales, key client relationships, and cultivating a high-performing team specialized in the NOW Platform.

1. E2E Financial Management

• P&L Accountability: Hold full E2E responsibility for the financial performance of the DACH ServiceNow business, including Revenue, Cost Management, and Margin realization.
• Utilization & Billability: Actively manage and optimize the utilization and billability of the consulting and delivery team.
• Financial Discipline: Develop and manage accurate financial forecasts, annual budgets, and investment plans.

3. Sales & Business Growth

• Sales Management: Drive and oversee the entire sales lifecycle, leading strategic engagements in Presales, ensuring the development of winning ServiceNow Solutions, and closing complex services deals to achieve aggressive growth targets.
• Go-to-Market Plan: Define and execute the DACH market strategy for ServiceNow services, identifying new opportunities across the platform's workflow capabilities.
• Sustainable Growth: Ensure business expansion is managed sustainably, aligning specialized ServiceNow delivery capacity with sales pipeline.

4. People & Organizational Leadership (ServiceNow Talent Focus)

• ServiceNow Talent Strategy: Define and execute a people strategy focused on attracting, developing (certifications, advanced skills), and retaining top certified ServiceNow talent in the DACH market.
• Team Management: Provide leadership to build a high-performing team focused on achieving excellence in ServiceNow delivery.
• Skill Development: Oversee skill development programs to maintain a competitive edge, specifically focusing on new ServiceNow modules and releases.

5. Service Delivery & Excellence

• Delivery Oversight: Own the quality and successful execution of all ServiceNow implementation, advisory, and managed services projects across the DACH region.
• Client Relationship: Ensure consistently high levels of client satisfaction (CSAT) by delivering tangible business outcomes enabled by the ServiceNow platform.

6. Client/Customer Relationship

• Build strong professional relationships with key IT and business executives and acts as key presenter, influencer, and trusted advisor of clients.
• Apply strong consultative and progressive selling to advance opportunities with content rich engagement focusing on client problems.
• Confidently articulate all aspects of solution and persuasively communicate value to the client.

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