Do you want to join one of the largest organizations providing professional services in the market? Then Deloitte is for you. Here, you will have the opportunity to enhance your career and strengthen your skills within our technology universe. We are an international Tech Hub and are looking for the AI for Customer Experience Leader implementation specialists to join our centers of excellence and our community. At Deloitte, you will transform the world as we know it and develop unique and innovative solutions in the most varied and complex transformation projects, from Portugal to the world. We are reinforcing our Costumer Solutions area and are looking for experienced professionals who have a natural aptitude and enthusiasm for working in a team and in a multi-project environment. You can discover all the roles you will perform, according to your profile, to take a leap in your career! Will you join us? We are waiting for you.
Your Day-to-Day and Responsibilities
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Lead the AI applied to CX offering within Deloitte Portugal
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Develop go-to-market strategies, value propositions, and positioning for enterprise clients
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Manage and grow a team dedicated to AI & Data for CX
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Build and strengthen technology partnerships (Google, Salesforce, Anthropic, Adobe, among others)
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Actively contribute to pipeline development and commercial activities
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Ensure high-quality standards across delivered solutions
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Opportunity to be involved in international projects
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Join and actively participate in technology consulting projects
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Contribute to transformation initiatives, designing solutions aligned with the needs of both national and international clients
Are You the One We're Looking For?
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Bachelor’s or Master’s degree in fields such as Management, Marketing, Engineering, Information Systems, or similar
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Minimum of 8 years of professional experience in CX, martech, commerce, or digital consulting
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Proven experience in team leadership (5+ people)
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Applied knowledge of AI/ML in the context of customer experience (agents, automation, personalization, analytics)
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Experience in defining and delivering CX offerings (consulting, martech, commerce, service design)
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Ability to bridge strategy and execution, ensuring initiatives are effectively delivered
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Understanding of the impact of AI on customer experience, with the ability to position it strategically (a technical background is not required)
**Develop a career tailored to you **
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In a diverse work environment that allows continuous development and learning.
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Through a personalized career development plan (skills/ technical and functional opportunities), tailored to your needs and objectives.
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Participating in national and international projects with significant impact, in this area of specialization.
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Unlimited access to the largest online learning platforms (LinkedIn Learning and Udemy).
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Opportunity for training and certifications in the latest technologies, particularly in Cloud technologies.
**Experience a culture of unity **
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A culture of innovation and excellence that makes us leaders and trendsetters.
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A friendly environment of respect, trust, transparency, and informality.
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A lifelong network connecting you to the best knowledge alongside leaders and specialists.
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An opportunity to be part of our communities (Tech, innovation, sports, and other interests) and actively participate in social responsibility projects.
**About Deloitte **
At Deloitte, you will never work alone. You will have the opportunity to be part of various transformation projects and to be part of a team that will inspire you and help you develop distinctive solutions in a dynamic and collaborative environment where you can give your best and benefit from our well-being and flexibility initiatives. We are more than 5,500 people in Portugal, of which more than 2,600 work in technological areas, from offices and Digital Studios in Lisbon, Porto, Braga, Viseu, Coimbra, and Faro, as well as technology hubs in Braga. Furthermore, our teams in Portugal have international projection, demonstrating our strong global leadership in low code/no code, telecommunications network engineering, organizational transformation technology platforms (ServiceNow and Apptio), and the financial services industry (Finastra, TIA, and Guidewire). If you are interested in exploring and developing your skills in any of these areas of technological solutions – software engineering, cloud, systems integration, data analytics & data science, cyber risk, telecommunications network engineering, UX design – and would like to work with technologies such as AWS, Google, Oracle, Salesforce, SAP, Mulesoft, Feedzai and SAS, among others, then you are in the right place!
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**Keywords: **About Deloitte; Technology; Consultancy; Years of Experience
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Learn more at www.deloitte.com/pt/careers .