David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a Danish speaking Technical Support Advisor in Malaga.
Position: Technical Support Advisor
Location: Malaga, Spain
Work model: On-site
Employment type: Full-time.
DUTIES AND RESPONSIBILITIES:
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Provide 1st level IT support to the client employees via phone, mail and chat or via self-service portal
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Provide support to client’s employees in the operation of user systems and peripheral devices
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Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client’s ITSM system including their categorization and prioritization of IT issues and requests
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Be accessible and provide a first resolution rate by using internal knowledge databases
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Cooperate with client’s 2nd level service organizations and external service providers.
REQUIREMENTS:
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Have a proficient or bilingual level of Danish and advanced English (minimum C1)
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Experience in 1st or 2nd level IT support, ideally in a large company environment
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Have good IT knowledge, especially of Windows 10, Office 365 and MS Teams and in troubleshooting hardware and software
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Have an analytical approach to complex issues
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Have experience in ITSM ticket systems (ideally in ServiceNow)
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Knowledge of processes according to ITIL V4 good to have
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Have high customer and service orientation and high sense of responsibility
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Have a reliable and systematic way of working
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Are willing to learn and develop technical and soft skills
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Have high motivation and willingness to work in a global team.
OFFER:
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Excellent remuneration package based on experience, skills and performance
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Full paid training on the company and the project
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Career development programs, specialized courses, and language classes
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Dynamic and creative team with a positive and friendly atmosphere
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Guidance and tools to reach career potential
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Work schedule: Monday to Friday from 09 AM - 06 PM (39 hours a week)
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Office in the centre of Malaga