David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Senior Customer Service Representative for their office in Porto.
Position: Senior Customer Service Representative
Location: Porto, Portugal
Employment type: Full-time (Permanent)
Remuneration: Base salary
**About the role. **
The Senior Customer Service Representative will manage and oversee the full order-to-cash cycle, ensuring efficient processes, strong controls, and timely collections. This role plays a key part in mentoring junior team members, resolving complex disputes, and driving continuous improvements to support business growth and working capital optimization.
DUTIES AND RESPONSIBILITIES:
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Lead and perform end-to-end O2C operations, including order management, billing, collections, cash application, and dispute resolution.
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Prepare and review AR aging reports, drive effective collection strategies, and actively reduce DSO.
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Manage customer and internal stakeholder relationships, resolve escalated disputes, and negotiate payment terms.
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Ensure compliance with audit, SOX, internal controls, accounting standards, IFRS, and tax requirements.
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Drive process automation, standardization, and efficiency initiatives across O2C activities.
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Support month-end and quarter-end closing, reconciliations, and reporting to senior management.
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Train, coach, and mentor junior O2C specialists to build a high-performing team.
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Collaborate closely with cross-functional teams including Sales, Logistics, Treasury, and Tax.
REQUIREMENTS:
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Native/fluent in German both verbal and written (C2 level). Fluent in English (C1 level)
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Bachelor’s or Master’s degree in Accounting, Finance, or Business Administration.
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5–7 years of experience in O2C, Accounts Receivable, or finance operations, including at least 2 years in a supervisory or lead role.
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Strong expertise in O2C processes, financial controls, and compliance frameworks.
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Excellent analytical, problem-solving, and decision-making skills.
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Proven stakeholder management and negotiation capabilities.
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Hands-on experience with ERP systems such as SAP, Oracle, NetSuite, or Workday.
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Experience working in global environments with multi-currency transactions.
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Strong leadership and mentoring skills.
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Advanced Excel and reporting skills.
BENEFITS:
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Modern office in a city center with open spaces, easy to access with public transportation
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Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
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Support from colleagues with coaching and mentoring opportunities
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Health and Wellbeing initiatives
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Monthly meal allowance and much more.