David Kennedy Recruitment has partnered with a leading BPO company that supports top tech brands in providing exceptional customer care. We're looking for a German speaking Fraud Activity Agent for their offices in Barcelona.
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Position: Fraud Activity Agent
Location: Barcelona, Spain聽
Employment type: Full-time, on-site
Remuneration: Base salary + performance bonus.
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DUTIES AND RESPONSIBILITIES:
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Investigate and verify suspicious or high-risk activity using internal tools, guidelines, and established processes
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Review and validate customer-provided documentation to assess potential risks or fraudulent behavior
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Resolve cases accurately and within defined timelines while ensuring compliance with service-level standards
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Monitor pending cases, follow up on outstanding documentation, and escalate when necessary
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Maintain detailed and accurate records of investigations, actions, and outcomes
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Communicate professionally and effectively in sensitive or escalated situations
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Apply knowledge of risk indicators, fraud patterns, and process insights to prevent and mitigate risk
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Identify opportunities to improve workflows, share recommendations, and support process enhancements
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Demonstrate sound judgment, independence, and professionalism when handling high-impact cases
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REQUIREMENTS:
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Fluent in German (C1), with proficiency in writing and written. As well as proficiency in English (at least B2).聽
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Strong analytical, problem-solving, and critical thinking skills
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Prior experience in fraud prevention, risk management, or back-office support (minimum 6 months preferred)
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Proven ability to meet or exceed performance targets and maintain professional standards
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High level of integrity, reliability, and accountability in all tasks
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Strong interpersonal skills, including active listening, empathy, and adaptability
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Experience handling complex or escalated cases with professionalism
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Proficiency with research and support tools (knowledge bases, search engines, CRMs, shipment tracking systems, etc.)
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Familiarity with operating systems (iOS, Android, Windows) and ability to explain them clearly
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Attention to detail, accuracy, and autonomy in daily work
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Ability to perform under pressure, make well-reasoned decisions, and apply root-cause analysis
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Willingness to share best practices, contribute to team improvements, and continuously learn
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Dependable, punctual, and committed to maintaining a positive and professional work ethic
BENEFITS:
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Attractive remuneration with capped sales bonuses.
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Private healthcare coverage.
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Relocation assistance.
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Fully paid training on company processes, tools, and products.
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Modern office facilities in a convenient central location.