David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Croatian speaking Customer Support Representative to join their team in Athens.
Position: Customer Support Representative
Location: Athens, Greece
Work model: on-site, 100%
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
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Respond promptly and professionally to incoming customer inquiries through various communication channels
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Research and identify effective solutions to resolve customer issues or concerns
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Serve as the first point of contact for business partners or clients, assisting with queries related to products, services, or account management
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Provide accurate and complete information using appropriate tools, systems, and procedures
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Maintain a high standard of customer service and contribute to a positive customer or partner experience
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Collaborate with internal teams to ensure seamless communication and issue resolution.
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REQUIREMENTS:
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Fluent/native in Croatian with strong proficiency in both written and spoken communication. As well as good proficiency in English.
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High school diploma or equivalent qualification
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Minimum of 6 months experience in customer service, hospitality, retail, or a related field
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Strong communication and problem-solving skills with the ability to apply product or service knowledge effectively
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Proficiency with computers and customer service tools
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Eligibility to work in Greece.
BENEFITS:
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Competitive compensation package, including a base salary
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Comprehensive benefits package based on role
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Relocation support
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Supportive and accessible leadership committed to employee development
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Inclusive and community-focused work environment that values giving back
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Opportunities for career advancement and continuous learning
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And many others!