David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an Dutch speaking Customer Support for their office in Lisbon.
Position: Customer Support
Location: Lisbon, Portugal
Employment type: Full-time (6 month contract)
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
-
Managed both incoming and outgoing customer calls
-
Investigated and resolved buyer, seller, customer, or creator issues, including order and logistics inquiries
-
Reviewed reported cases within established turnaround times and quality standards
-
Escalated complex or unresolved issues according to company protocols
REQUIREMENTS:
-
Native/fluent in Dutch both verbal and written (C2 level). Fluent in English (minimum B2 level)
-
Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
-
Ability to handle stressful situations
-
Previous Contact Centre or Customer Service experience (preferable)
-
Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)
-
Good and customer-friendly service
-
Curious and persistent in solving issues
-
Organized and can keep a cool head even in stressful situations
BENEFITS:
-
Working schedule: Monday - Sunday, 24/7 rotating shifts
-
Modern office in a city center with open spaces, easy to access with public transportation
-
Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
-
Support from colleagues with coaching and mentoring opportunities
-
Health and Wellbeing initiatives
-
Monthly meal allowance and much more