David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking 聽Customer Service Representative聽to join their team in Athens.聽
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Position: Customer Service Representative
Location: Athens, Greece
Work model: On-site, 100%
Employment type: fixed term (5 month contract)
Remuneration: Base salary.聽
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DUTIES AND RESPONSIBILITIES:
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Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication
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Research and identify effective solutions to resolve customer issues or concerns
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Serve as the first point of contact for business partners or clients, assisting with queries related to products, services, or account management
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Provide accurate and complete information using appropriate tools, systems, and procedures
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Maintain a high standard of customer service and contribute to a positive customer or partner experience
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Collaborate with internal teams to ensure seamless communication and issue resolution.
REQUIREMENTS:
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Fluent/Native in French (C1 level), with strong proficiency in both written and spoken communication. As well as good proficiency in English.聽
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High school diploma or equivalent qualification.
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Minimum of 6 months experience in customer service, hospitality, retail, or a related field.
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Strong communication and problem-solving skills with the ability to apply product or service knowledge effectively.
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Proficiency with computers and customer service tools.
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Reliable high-speed internet connection and a quiet workspace (for remote work)
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Eligibility to work in Greece.
BENEFITS:
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Competitive compensation package, including a base salary
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Relocation support
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Comprehensive benefits package based on role
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Supportive and accessible leadership committed to employee development
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Inclusive and community-focused work environment that values giving back
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Opportunities for career advancement and continuous learning
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And many others!