David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Service Representative for their office in Porto.
Position: Customer Service Representative
Location: Porto, Portugal
Employment type: Full-time (Permanent)
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
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Process customer orders and inquiries via email accurately and within agreed timelines.
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Generate invoices and credit notes in compliance with internal policies.
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Apply customer payments daily and ensure accurate cash allocation.
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Monitor accounts receivable aging and follow up on overdue invoices.
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Resolve basic customer queries and escalate complex disputes when required.
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Support reconciliations, month-end and quarter-end closing, and audit activities.
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Maintain and update customer master data in the ERP system.
REQUIREMENTS:
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Native/fluent in Dutch both verbal and written (C2 level). Fluent in English (minimum B2+ level)
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Bachelor’s degree in Commerce, Accounting, Finance, or a related field.
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Minimum 6 months of experience in Accounts Receivable, O2C, or finance operations, with 2–5 years considered a strong advantage.
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Solid understanding of accounting and finance principles.
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Strong analytical skills with good command of MS Excel, including VLOOKUPs and pivot tables.
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Familiarity with ERP systems such as SAP, Oracle, or NetSuite is an advantage.
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Customer-focused mindset with strong attention to detail and ability to multitask.
BENEFITS:
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Modern office in a city center with open spaces, easy to access with public transportation
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Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
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Support from colleagues with coaching and mentoring opportunities
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Health and Wellbeing initiatives
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Monthly meal allowance and much more