David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Dutch-speaking Customer Representative to join their teams in Greece.
Position: Customer Service Representative
Location: Athens, Greece
Work model: On-site, 100%
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
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Handle all incoming contacts from accommodation rental managers/owner
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Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication.
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Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
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Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications, rates and/or availability, extranet tooling usage, etc.
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Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
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Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners.
REQUIREMENTS:
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Native/fluent in Dutch & fluent in English (at least B2 level), both oral and written
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Ability to identify, apply and explain your product and/or service expertise with clarity
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Ability to cover morning, weekend and afternoon shifts on rotation with colleagues
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Tech savvy and full proficiency with MS Office products
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Resident of Greece or ability to relocate under short notice.
BENEFITS:
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Excellent remuneration package based on experience, skills and performance
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Be part of a dynamic and creative team with positive and friendly atmosphere
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25 days’ annual leave per year
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Meal allowance
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Guidance and tools to reach your full potential
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And many others!