David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Danish speaking Customer Service Representative remote in Barcelona.
Position: Customer Service Representative
Location: Remote in Barcelona, Spain
Employment type: Full-time
**
**
**DUTIES AND RESPONSIBILITIES: **
-
Manage customer interactions through various communication channels (phone, email, chat, or CRM systems), ensuring timely and accurate responses.
-
Process customer orders, quotations, and inquiries accurately using designated company systems (e.g., ERP or CRM tools).
-
Provide product information and basic technical support to assist customers in identifying appropriate products or services for their needs.
-
Track and communicate order status, including delivery schedules, updates, and any delays, to maintain transparency and trust with customers.
-
Collaborate with internal departments such as logistics, sales, and technical support to resolve customer issues efficiently.
-
Maintain up-to-date and accurate records of all customer interactions, transactions, and service requests.
-
Follow established service standards, procedures, and escalation protocols to ensure quality and consistency.
-
Identify opportunities to improve customer satisfaction, operational processes, and overall service delivery.
REQUIREMENTS:
-
Native / fluent in Danish, both verbal and written. Proficiency in English (minimum B2 level).
-
High school diploma or equivalent; higher education or vocational training in business, communication, or a related field is an advantage.
-
Proven experience in customer service, order management, or a similar client-facing role.
-
Proficiency in customer management systems (e.g., CRM platforms) and familiarity with enterprise software (such as SAP or similar systems).
-
Strong communication and interpersonal skills, with a customer-focused and solution-oriented approach.
-
Ability to multitask, manage priorities, and maintain accuracy under pressure.
-
Basic technical understanding or interest in products/services relevant to the company’s field.
-
Commitment to continuous learning, adaptability, and collaboration in a fast-paced environment.
OFFER:
-
Excellent remuneration package based on experience, skills and performance
-
Working schedule: Monday to Friday, 09:00 AM - 18:00 PM
-
Be part of a dynamic and creative team with positive and friendly atmosphere
-
23 working days of paid annual leave
-
Guidance and tools to reach career potential.