David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a French speaking Customer Service Advisor for their office in Athens, Greece.聽聽
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Position: Customer Service Advisor
Location: Athens, Greece聽
Work model: Hybrid
Employment type: Full-time
Remuneration: Base salary
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DUTIES AND RESPONSIBILITIES:
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Manage incoming customer calls and emails in a professional and timely manner
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Identify customer needs and provide appropriate solutions to ensure high levels of satisfaction
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Build sustainable customer relationships through clear and effective communication
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Provide accurate and complete information using internal tools and processes
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Meet individual and team performance targets and quality standards
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Maintain accurate records of customer interactions and account-related activities
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Follow internal communication procedures, guidelines, and policies.聽
REQUIREMENTS:
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Native or near-native French speaker with excellent communication skills and natural accent, with good command of English
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Previous customer service experience is considered an advantage
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Strong phone communication and active listening skills
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Customer-oriented mindset with the ability to adapt to different customer profiles
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Good MS Office skills
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Ability to multitask, prioritise, and manage time effectively
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Dedicated and professional setup suitable for hybrid work.
BENEFITS:
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Hybrid working model
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Competitive salary package & monthly performance bonus
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Daily meal voucher
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Private health insurance including dental and optical care
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Free gym access, well-being activities, and rooftop cinema with Acropolis views
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Relocation support
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And many others!!!