David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Experience Specialist to join their offices in Valencia.聽
Position: Customer Experience Specialist
Location: Valencia, Spain
Work model: on-site
Employment type: Full-time
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DUTIES AND RESPONSIBILITIES:
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Provide customer support via phone, email, and chat for users of the fintech platform
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Assist customers with payment-related inquiries, refunds, cancellations, and account-related questions
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Mediate disputes between customers and partner webshops to ensure positive customer outcomes
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Troubleshoot customer issues and contribute to process improvements and operational efficiency
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Support achievement of team KPIs including customer satisfaction, response times, and handling times
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Identify recurring customer feedback patterns and communicate insights to internal stakeholders
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Collaborate with colleagues to improve customer experience and optimise business processes
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Stay up to date with internal policies, fintech processes, and industry regulations
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Deliver high-quality customer experience within a fast-paced international fintech environment.
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REQUIREMENTS:
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Native/fluent in Dutch with good command in English
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Previous customer service or customer-facing experience preferred
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Strong communication and problem-solving abilities
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Proactive, solution-oriented, and customer-focused mindset
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Interest in fintech and digital financial services
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Ability to think independently and find practical customer solutions
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Technical or finance-related background considered an advantage
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Comfortable working in dynamic scale-up environment.
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**BENEFITS:聽**
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Competitive renumeration package
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Health insurance
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Free lunch
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Spanish lessons
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Bootcamp twice a week
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Drinks every Friday
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Be part of a dynamic and creative team with positive and friendly atmosphere
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Guidance and tools to reach your full potential
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And much more!!!