David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Experience Specialist remote in Spain.
Position: Customer Experience Specialist
Location: Barcelona, Spain (remote if in Barcelona)
Employment type: Full-time
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**DUTIES AND RESPONSIBILITIES: **
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Manage customer interactions through various communication channels (phone, email, chat, or CRM systems), ensuring timely and accurate responses
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Process customer orders, quotations, and inquiries accurately using designated company systems (e.g., ERP or CRM tools)
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Provide product information and basic technical support to assist customers in identifying appropriate products or services for their needs
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Track and communicate order status, including delivery schedules, updates, and any delays, to maintain transparency and trust with customers
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Collaborate with internal departments such as logistics, sales, and technical support to resolve customer issues efficiently
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Maintain up-to-date and accurate records of all customer interactions, transactions, and service requests
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Follow established service standards, procedures, and escalation protocols to ensure quality and consistency
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Identify opportunities to improve customer satisfaction, operational processes, and overall service delivery.
REQUIREMENTS:
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Native / fluent in** Dutch**, both verbal and written. Proficiency in English (minimum B2 level)
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High school diploma or equivalent; higher education or vocational training in business, communication, or a related field is an advantage
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Proven experience in customer service, or a similar client-facing role
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Proficiency in customer management systems (e.g., CRM platforms) and familiarity with enterprise software (such as SAP or similar systems)
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Strong communication and interpersonal skills, with a customer-focused and solution-oriented approach
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Ability to multitask, manage priorities, and maintain accuracy under pressure
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Basic technical understanding or interest in products/services relevant to the company’s field
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Commitment to continuous learning, adaptability, and collaboration in a fast-paced environment
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Be set up and living in Barcelona, with your NIE and remote work set up.
OFFER:
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Excellent remuneration package based on experience, skills and performance
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Working schedule: Monday to Friday, 9-18hr
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Be part of a dynamic and creative team with positive and friendly atmosphere
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Guidance and tools to reach career potential.