David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an Dutch speaking聽Content Moderator聽for their office in Lisbon.聽聽
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Position: Content Moderator
Location: Lisbon, Portugal聽
Employment type: Full-time (6 month contract)
Remuneration: Base salary
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**DUTIES AND RESPONSIBILITIES: **
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Maintained strong knowledge and enthusiasm for leading e-commerce products, services, and industry standards
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Reviewed content in line with established service level agreements (SLAs) and quality benchmarks
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Ensured uploaded content complied with platform policies, legal standards, and safety guidelines
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Adapted to policy updates, schedule changes, and followed standard operating procedures with consistency
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Identified and escalated issues through proper internal channels, adhering to company protocols
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REQUIREMENTS:
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Native/fluent in Dutch both verbal and written (C2 level). Fluent in English (minimum B2 level)
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Excellent moderation abilities with clear verbal and written communication, sound judgment, and local market insight
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Solid understanding of e-commerce platforms and industry practices
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Able to manage high workloads and maintain performance during peak promotional periods
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Strong customer service skills with empathy, effective communication, and balanced decision-making
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BENEFITS:
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Working schedule: Monday - Sunday, 24/7 rotating shifts
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Modern office聽in a city center聽with open spaces, easy to access with public transportation
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Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
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Support from colleagues with coaching and mentoring opportunities
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Health and Wellbeing initiatives
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Monthly meal allowance and much more