David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Portuguese speaking **Account Manager **for their office in Athens, Greece.聽聽
聽
Position: Account Manager
Location: Athens, Greece聽
Work model: Hybrid
Employment type: Full-time
Remuneration: Base salary
聽
DUTIES & RESPONSIBILITIES:
-
Manage and develop relationships with existing business clients within the assigned territory
-
Support customers with renewals, products, and service-related solutions while identifying upselling opportunities where applicable
-
Act as the main point of contact for customer accounts and maintain high levels of client satisfaction
-
Guide customers through onboarding processes and encourage strategic product adoption
-
Monitor customer engagement and proactively identify retention or growth opportunities
-
Address customer concerns and help resolve issues impacting product usage or satisfaction
-
Maintain regular outbound communication with clients via phone and email
-
Provide accurate sales forecasting and maintain updated account information
-
Build strong working relationships with both internal and external stakeholders
-
Maintain strong product and service knowledge to effectively support customer needs.
聽
REQUIREMENTS:
-
Native or proficient Portuguese speaker with good command in English (B2 level and higher)
-
Previous experience in account management, sales, customer success, or client relationship management
-
Strong communication and relationship-building skills
-
Commercial mindset with customer-oriented approach
-
Ability to work towards individual and team targets
-
Strong problem-solving and organisational skills
-
Good knowledge of Microsoft Office tools
-
Ability to work in a fast-paced and target-driven environment
-
Confidence in handling outbound client communication.
聽
BENEFITS:
-
Private health and life insurance including dental and eye care
-
Access to corporate gym facilities
-
Daily performance allowances based on office or hybrid presence
-
Performance-based bonuses and additional incentive programs
-
Structured onboarding and training support
-
Relocation support
-
And many others!!!