Job description
About Customs Support Group
Customs Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in 14 European countries with 100+ offices and a team of 1,700+ customs professionals.
We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs.
What we do*: We support more than 60,000 clients and process over 20 million declaration lines each year.
From day‑to‑day customs declarations to compliance, duty optimization and trade advice, we make cross‑border trade easier and more predictable.*
How we work:* We combine local customs expertise with modern digital tools to handle large volumes accurately and at speed.
Our technology helps teams work smarter, reduces manual effort, and improves turnaround times. In markets like the UK, this already led to clear productivity gains.*
Why it matter:* Customs rules are becoming more complex and mistakes are costly. Delays, compliance risks and unclear regulations can slow businesses down.
CSG helps clients stay compliant, reduce risk and keep their supply chains moving.*
Why Join Us
At CSG, you will be part of a growing international organization that is improving how customs work gets done.
You will:
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Work with experienced customs professionals and technology teams
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Gain exposure to international trade and complex supply chains
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Contribute to services that have a real impact on global commerce
This is a chance to build a career in a stable but evolving industry, where expertise and good judgement still matter.
Key Responsibilities:
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Work Organization and Execution: Organize your workstation and diligently perform assigned duties in accordance with supervisor instructions, applicable regulations, and company policies, including systematic updates to customs law knowledge.
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Asset and Data Care: Exercise particular care for company property, including equipment maintenance, reporting needs for repairs or replacements, and ensuring data security under GDPR (RODO) by preventing unauthorized access to systems and documents.
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Knowledge Sharing: Share expertise with less experienced colleagues, train new agents, and supervise interns, trainees, or short-tenure employees in customs procedures.
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Reporting and Issue Resolution: Inform supervisors about the status of tasks, encountered difficulties, and essential issues for handover to the next shift; take accountability for any losses due to negligence.
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Document Handling: Receive source documents from carriers (e.g., waybills, invoices), register deliveries in customs clearance records, and prepare customs declaration documents across all procedures (e.g., standard imports/exports, temporary admissions, bonded warehousing).
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Compliance and Timeliness: Control the timely submission of documents to the Polish Customs Office, ensure adherence to professional secrecy (e.g., not disclosing client addresses or goods prices), and strictly follow written agreements with clients.
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Financial Transactions: Accept payments for agency services per the established price list and prepare cash reports.
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Document Management: Maintain order in office documents, including client folders, authorizations, and copies of customs declarations.
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Security and Response: Bear responsibility for personal data protection, detect and respond to security breaches, and comply with company procedures for assigned roles.
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Additional Duties: Adhere to work schedules, assume personal accountability for workstation performance, and execute other instructions from direct supervisors or company management.
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Automation Integration: Utilize IDP tools for automated extraction and validation of customs documents to enhance accuracy in HS code classifications, valuation, origin determinations, and handling of restricted goods (e.g., alcohol, tobacco, foodstuffs within EU limits).
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Key Performance Indicators (KPIs): You will be accountable for the following crucial customs and business-related KPIs, measured monthly:
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Declaration Accuracy Rate: Maintain 99% accuracy in customs declarations to minimize rework, errors, and penalties.
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On-Time Submission Rate: Ensure 98% of documents are submitted to customs authorities within required timelines (e.g., 24 hours for urgent clearances).
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Processing Efficiency: Handle an average of 20-30 declarations per shift, increasing by 10% year-over-year through IDP and process optimizations.
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Compliance Adherence: Achieve 100% compliance with Polish/EU regulations, with zero major violations during audits (e.g., AEO standards, excise duties).
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Client Query Resolution Time: Resolve client or carrier inquiries within 2 hours, contributing to overall team CSAT of 90%+.
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Knowledge Sharing Impact: Mentor at least 2 junior staff per quarter, measured by their performance improvements in declaration handling.
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Cost Management: Reduce processing errors leading to fines or delays, targeting a 5% reduction in office-level operational costs.
Requirements:
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Secondary education or higher, preferably in Logistics, International Trade, or a related field.
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Minimum 3 years of experience as a customs agent or in similar roles within customs brokerage, logistics, or transportation.
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Licensed Customs Agent certification in Poland/EU, with practical knowledge of Polish customs operations (e.g., VAT on imports, temporary imports, restricted goods handling).
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Familiarity with international customs practices, including WTO valuation methods, harmonized system (HS) codes, and trade agreements like CETA.
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Experience with customs software and automation tools, such as IDP for document processing.
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Strong attention to detail, organizational skills, and ability to work under pressure; proficiency in Polish and English (spoken and written); basic computer skills for systems like AIS/IMPORT PLUS.
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Commitment to confidentiality, compliance, and continuous learning in customs law.
What we offer:* *
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A dynamic and international work environment
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* A permanent position with growth potential*
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* Attractive fringe benefits, including a pension plan*
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* Learning & development opportunities*
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Work location: Zabraniecka