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Sales Operations for Off-Highway/Rail with the respective responsibility for various customers within defined territory.
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Interface to external & internal stakeholders for all quote-to-order & order-to-cash related Sales Operations tasks, supporting vertical in relation to Off-Highway & Rail.
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Coordinate quotation process for designated聽customers in close alignment with the Vertical Sales, including coordination of technically detailed packages.
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Regular direct external customer dialogues to investigate on customer satisfaction with the purpose to constantly develop & maintain the customer journey.
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Customer Master data coordination.
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Administration of contracts and agreements with customers.
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Contribution to commercial excellence through supporting continuous harmonization & standardization of tools & processes within the BA and segment, e.g. CRM tool implementation.
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Safeguarding of committed standards of quality guidelines (internal and external), quality awareness, customer quality targets and observing customer care commitments.
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Play an active role in the Sales Operations Department to promote and drive customer centricity.