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Leading the service job handling team (Planning&Costing, Procurement, Purchasing, Customer Service & Job Handling) managing branch support for IEMEA as well as global project business
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Meet service delivery KPI's as agreed with Service Area Manager.
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Ensure safe working conditions complying with company policies and governmental regulations
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Establish a comprehensive backoffice process to support and maintain overall service business.
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Ensure accurately maintaining of required documentation
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Support and maintain overall service business
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Contribute to operative planning for area of responsibility
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Ensure reporting / invoicing / bookings / working hours are complying with internal and legal regulations and executed accurately and timely per order
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Workforce Planning & Costing
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Customer Management
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Global Mobility Management / Travel Management
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Immigration Knowledge
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Tax Knowledge
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Maintaining productivity despite interruptions, machine issues, or changes in plan
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Coordination and Team Synchronization (Timely coordination with colleagues, supervisors, and adjacent shifts)
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Reliable adherence to shift schedules, start/end times, and break regulations