As an Endpoint Engineer, you are part of the Global Client Team supporting a stable and safe endpoint client platform for Continental worldwide.
Responsibilities:
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Support the smooth rollout of the new client image by overseeing all testing and deployment scenarios.
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Define test protocols, test scenarios, and documentations.
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Ensure all potential client hardware driver problems such as performance degradation, reliability, and security issues, are addressed proactively.
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Assess the impact of changes to the client environment to minimize risk and impact upon rollout. Perform quality testing before any tools/image/product releases and provide test reports/documentation in a timely manner.
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Provide 3rd-level technical support in a timely and efficient manner. Occasionally, including communicating complex problems to the appropriate Service Provider's support teams/software vendors.