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Provide technical support and assistance to end-users, both remotely and on-site, by diagnosing and resolving complex hardware, software (including Windows & Mac OS), and network issues.
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Manage IT Asset stock for Europe in line with request trends and coordinate with logistics to ship and retrieve assets in a timely manner.
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Maintain office equipment like ZoomRooms and Printers etc & office internet, and ensure these are working flawlessly without interruption
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Manage and prioritise multiple support requests, ensuring adherence to service level agreements (SLAs) and delivering exceptional customer service.
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Participate in IT projects and initiatives and Assist in the support, deployment, configuration, and maintenance of IT infrastructure, network devices, and workstations.
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Maintain accurate records of support activities, including incident reports, resolutions, and technical procedures documentation.
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Provide technical knowledge around our internal systems & record videos on trending issues periodically
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Document procedures and solutions, and constantly maintain and improve the knowledge base, both for IT internal use and for the Cint employees.