Introduction
Help shape how CERN communicates. As Collaboration Services Manager in the Groupware and Engineering Services (GES) section of the Collaborative Applications (CA) group, you will lead the operation and evolution of CERN鈥檚 email and groupware platform (based on Microsoft Exchange and Exchange Online technologies)鈥攖he backbone of collaboration for thousands of users, for experiments and partners. You鈥檒l ensure that email delivery is reliable, secure and compliant, that calendaring and collaboration features just work, and that CERN鈥檚 services and applications can send messages safely and at scale. You will also contribute to the other collaboration services in the section.
Functions
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Oversee the smooth operation of the Microsoft Exchange on-premises and Exchange Online based services, including maintenance routines and integration with the broader CERN IT environment.
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Monitor service performance, reliability and quality, ensuring adherence to SLAs and compliance with relevant CERN policies, data protection and records retention/archiving.
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Investigate and troubleshoot operational issues and performance problems, engaging with user communities, IT service managers and other stakeholders as needed.
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Configure, maintain and evolve CERN's email routing according to service and user requirements; Oversee CERN email authentication and reputation (SPF, DKIM, DMARC).
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In close collaboration with the CERN Security Team, ensure that spam and malware filtering solutions are properly integrated and configured.
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Develop and maintain integrations with on-premises and cloud systems (Python, C#).
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Provide user support, drive continuous improvement, and adapt the service in line with evolving needs; Curate knowledge bases, FAQs and service documentation web sites; deliver targeted communications when necessary.
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As appropriate, participate in the various activities (including support rota) for other services managed by the section.