Responsibilities
Peraton requires Service Integration & Customer Engagement Leads to support the Special Operations Command Information Technology Enterprise Contract (SITEC) – 3. This position is located at Stuttgart, Germany (SOCEUR) and requires TESA approval.
The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.
The Service Integration & Customer Engagement Lead supports SOCEUR’s J6 and end-user community by serving as the primary liaison for enterprise IT service integration, internal product delivery, and customer advocacy. This role drives coordination between SOCEUR and HQ service providers, ensures technical solutions are delivered smoothly, and optimizes both customer and internal J6 efficiency. This role focuses on improving processes, facilitating adoption of new solutions, and supporting mission effectiveness for military and government operations. The Service Integration & Customer Engagement Lead will work in partnership with TNCC OPS on escalations or integrated projects as needed but will not assume operational control or management of TNCC OPS activities.
Duties include, but are not limited to:
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Acting as the main interface between SOCEUR and HQ for all enterprise IT service integration and escalations
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Gathering, assessing, and articulating SOCEUR operational and user requirements to HQ stakeholders
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Representing SOCEUR end-users, advocating for customer-focused improvements in service delivery and issue resolution
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Working alongside Client Services, Account Management, Mobile Device, and Unified Communications teams to ensure coordinated support for all users and devices
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Leading user engagement initiatives, such as feedback sessions and satisfaction surveys, to identify actionable areas for service improvement
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Synchronizing with Incident, Change, and Asset Managers to ensure SLA-defined performance standards are met
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Overseeing onboarding and communication strategies for new or changed enterprise services provided by HQ
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Serving as the product owner for internal applications and automation solutions, overseeing requirements gathering, prioritization, delivery, user adoption, and continuous improvement to maximize J6 efficiency and mission support
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Leading the intake, implementation, and operationalization of new applications and automation products designed to enhance SOCEUR J6 internal workflows and processes, ensuring these solutions measurably increase efficiency and effectiveness for military and government customers
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Collaborating with technical teams and end users to identify process gaps and opportunities where automation or new technology could streamline operations, then coordinate delivery, adoption, and continuous improvement of those solutions
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Managing, supporting, and streamlining workflows from SOCEUR HQ to subordinate units, improving support models and service delivery throughout the command
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Developing, maintaining, and promoting Standard Operating Procedures (SOPs) and best practices for service integration and customer support
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Providing recommendations for process enhancements, cross-training, and workforce development to maximize service effectiveness
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Collaborating with SOCEUR leadership and technical teams to proactively address integration challenges and facilitate continuous improvement
Qualifications
Required Qualifications:
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Minimum of 10 years of experience with any degree or 11 years of relevant experience with HS diploma to meet TESA requirements
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DoD TS/SCI clearance is required for this role
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Demonstrated experience in enterprise Service Desk, Incident Management, and Customer Support operations
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Experience leading technical teams of up to 15 personnel
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Strong record of supporting VIP/senior leader customers
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Broad technical knowledge (Windows, Active Directory, Cisco, SharePoint)
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Experience with ITSM tools (BMC Remedy, ServiceNow)
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Proven skills in creating and optimizing SOPs and operational documentation
Desired Qualifications:
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DoD 8570.01-M IAT II certification
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ITIL 4 Managing Professional
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Microsoft Windows MCA/Associate Level certifications
#SITEC2026
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Target Salary Range
$104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.