We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
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As our platform and operations continue to scale, the Technical Support team plays an increasingly critical role in ensuring system stability and operational efficiency.
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As a Technical Support Engineer L1/L2, you will be responsible for monitoring system health, investigating and resolving service requests, and contributing to process and automation improvements.
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This is a hands-on, operations-focused role ideal for someone at the beginning of their career who is eager to learn, comfortable with routine operational tasks, and motivated to improve systems through automation.
Responsibilities:
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Investigate and resolve service requests: describe, triage, and resolve client and internal requests within agreed timelines.
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Monitor system health: proactively track system performance, investigate abnormal behavior, and escalate in case of component failures.
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Collaborate cross-functionally: work closely with Risk Managers, DBAs, Developers, Customer Support, and other teams to research and resolve issues.
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Contribute to automation: automate manual tasks and design internal tools leveraging advanced technologies (including AI) to streamline operations.
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Improve operational processes: design and enhance tools that accelerate issue identification (root cause analysis) and resolution.
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Create and maintain documentation: develop troubleshooting guides and knowledge base articles for recurring issues.
Requirements:
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Basic understanding of IT infrastructure, system monitoring, and incident handling.
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Strong analytical and troubleshooting skills.
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Understanding of client-server architecture and system components.
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Experience in trading or fintech companies is nice to have.
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Basic scripting knowledge (preferably Python) or strong interest in learning automation.
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Ability to clearly document technical issues and solutions.
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Excellent written and verbal communication skills in English.
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Willingness to work in a 24/7 shift environment.
Nice-to-have:
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Experience with monitoring systems and alerting tools.
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Familiarity with SQL and database basics.
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Experience with ticketing systems (e.g., Jira, ServiceNow).
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Exposure to automation, bots, or AI-driven tools.
What you will get in return:
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鈥⒙燙ompetitive Salary:聽We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
鈥⒙燱ork-Life Harmony:聽Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
鈥⒙燝enerous Time Off:聽Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
鈥⒙燛mployee Referral Program:聽Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
鈥⒙燙omprehensive Health & Pension Benefits:聽From medical insurance to pension plans, we鈥檝e got your back. Plus, location-specific benefits and perks!
鈥⒙燱orkation Wonderland:聽Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
鈥⒙燰olunteer Days:聽Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
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Be a key player at the forefront of the digital assets movement, propelling your career to new heights!聽Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.聽Work alongside one of the most brilliant teams in the industry.
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Our company has an Internal Reporting Procedure. It is available from the Human Resources Department upon request聽hr@capital.com. You may report a violation referred to in the Procedure under the terms specified therein.