About the job
Choosing Capgemini means choosing a company where you will be empowered to shape your career the way you want, supported and inspired by a collaborative global community, and able to reimagine what’s possible.
Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, inclusive future.
YOUR ROLE
•Overall ServiceNow Architecture and Roadmap to be with Vendor
•Responsible /Accountable with client consulted and approving.
•Configure, customize, maintain and enhance ServiceNow applications and modules according to business requirement
•Develop and maintain custom applications, UI policies, business rules, UI actions, client scripts, and workflows
•Manage user accounts, including creating, updating, and deactivating accounts as necessary
•Assign roles and permissions within ServiceNow to users for appropriate access levels
•Resolve incidents related to ServiceNow functionality and performance
•Investigate and diagnose ServiceNow related problems, working to find root causes and implement solutions
•Manage and control changes to the ServiceNow platform, providing minimal disruption to service
•Perform regular ServiceNow system maintenance tasks such as backups, performance tuning, and monitoring
•Configure and maintain ServiceNow integrations with other systems and third-party applications
•Manage ServiceNow API integrations, enabling secure and efficient data exchanges
•Handle ServiceNow solution tickets for support requests implementation
•Coordinate with the “ServiceNow Hi Support team” to address ServiceNow product-related issues
•Monitor, alert and action ServiceNow issues
•Perform ServiceNow system administration activities, including monitoring system availability, user and data administration, and instance cloning
•Coordinate plan, prepare, test, and deploy ServiceNow upgrades to production with ServiceNow and Client
•Conduct ServiceNow upgrade regression and UAT testing
•Deliver and Maintain ServiceNow data and configuration integrity by managing data imports, exports, and transformations
•Review, assess, enable new contracted ServiceNow capabilities within Client approved budget
•Maintain and enhance existing service catalog items and integrations enabling reliable and efficient operations, automation, and data exchange
Your Profile
•Bachelor’s degree in Computer Science, Information Technology, or a related field.
•Minimum 3 years of hands-on ServiceNow development experience, specifically within ITOM and ITSM.
•Solid knowledge of ServiceNow configuration: workflows, business rules, UI policies, client scripts, and custom applications.
•Experience with ServiceNow integrations (APIs, third-party systems, data transformations).
•Familiarity with ServiceNow upgrades, instance cloning, and system administration activities.
•Strong troubleshooting skills for incident and problem management.
•Understanding of ITIL processes (incident, change, problem, service catalog).
•Ability to assess requirements, manage configurations, and maintain platform stability.
•Strong communication skills when engaging with clients, vendors, and internal teams.
•Ability to work independently and collaboratively in cross-functional environments.
•Detail-oriented, methodical, and focused on service continuity and quality.
WHAT YOU'LL LOVE ABOUT WORKING HERE:
•Flexible and dynamic work environment involving teams spread across different global locations;
•Communities with shared interests and identities, all working together to advance diversity, equity and inclusion within the workplace and society;
•Do you want to learn more? You will have access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera);
•Attractive benefits package (meal tickets, medical services, Benefit online, Employee Share Option Plan).
Capgemini is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability.
About Us
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms. The Group reported in 2022 global revenues of €22 billion.