Sr Director GES Quote to Cash
Barcelona, Spain
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Lead the global Quote to Cash transformation, owning end-to-end process excellence and service delivery. Collaborate across functions to drive innovation, digitalization, and customer-centric outcomes. Shape strategy, build high-performing teams, and accelerate your career in a dynamic, international environment.
Your key responsibilities
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Align Q2C Service Delivery Model with global processes, BU strategies, and GES objectives; sponsor strategic initiatives ensuring governance, resource allocation, and benefit realization.
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Drive shift from transactional services to strategic, insight-driven enablers; deliver regular performance reviews and updates to senior leadership.
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Own financial planning (budgeting, forecasting, actuals, LRP) and deploy dashboards to monitor KPIs, OKRs, and service performance.
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Foster strong relationships with BUs, process actors, and D&T; lead change management through communication, training, and engagement.
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Support GES scope expansion and lead transitions into Q2C SDU, including process assessment, technology enablement, standardization, and documentation.
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Oversee stabilization after transitions, ensure business continuity, and proactively identify risks with mitigation plans.
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Build Q2C SDU as a scalable, proactive global partner; ensure service quality, compliance, efficiency, and customer experience.
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Drive initiatives to standardize, simplify, and optimize processes; increase automation and leverage AI, digitalization, and self-service tools.
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Manage vendor relationships and external delivery partners, ensuring adherence to governance frameworks, performance standards, and budget controls.
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Build a high-performing, diverse global team; promote growth mindset, agility, and accountability; support hiring, onboarding, career development, and succession planning.
We offer
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A unique opportunity to shape the future of GES – Join a global transformation journey in an international, agile environment with plenty of opportunities for growth and career development.
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Be a catalyst for change – Drive simplification and value creation across multiple departments, regions, countries, and business units.
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Lead seamless end-to-end processes – Elevate user experience, customer satisfaction and operational excellence across the organization.
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Partner with senior leaders – Collaborate across functions to build new capabilities and design a future-ready team organization
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Growth that keeps pace with you – Join an industry leader committed to developing your expertise and leadership skills.
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A culture that lifts you up – Work with collaborative teams, celebrate shared wins, and thrive in an environment where people cheer each other on.
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A community where your voice matters – Your ideas and contributions will shape how we serve our customers and deliver impact globally.
You bring
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Quote-to-Cash Leadership: 15+ years of experience managing Q2C processes (CX, Credit & Collections, Commercial, Supply Chain) in complex, multinational environments, ideally within Global Business Services.
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Continuous Improvement & Digitalization: Proven ability to drive process optimization, automation, and digitalization using Lean, Six Sigma, and similar methodologies.
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Technology Enablement: Deep knowledge of automation, AI, data analytics, and self-service tools to enhance service delivery and operational efficiency.
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Leadership & Change Management: Track record of leading large, diverse teams (100+ resources), fostering engagement, driving cultural transformation, and promoting agility and accountability.
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Strategic Execution & Collaboration: Ability to translate vision into actionable plans, deliver measurable results, and build strong cross-functional partnerships across geographies with excellent influencing and communication skills.
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Global Mindset & Resilience: Comfortable operating in multicultural environments, anticipating external trends, and leading through complexity and change with adaptability and composure.
Our recruitment process
Are you interested in this role? Please, apply by submitting your Cv in English.
About dsm-firmenich
At dsm-firmenich, we don’t just meet expectations – we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.
And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.
Because real progress only happens when we go beyond, together.
Inclusion, belonging and equal opportunity statement
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.
We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.
And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.
**Agency statement **
We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.