About the role
As the E-Commerce Project Coordinator at Booksy, you will support day-to-day marketplace operations connected with supplier onboarding, product setup, and ongoing operational coordination. This role is focused on ensuring operational processes run smoothly across a variety of tasks, including supplier support, billing-related topics, and product feed management. You will work closely with internal stakeholders while also serving as a point of contact for suppliers, helping coordinate activities across teams and keeping operational work moving forward in a structured and responsive way. This is an opportunity to join a role with broad ownership, where strong organization, independence, and the ability to navigate multiple priorities will have a direct impact on how marketplace operations function.
Booksy Store is a B2B marketplace that connects beauty salon owners - providers - with professional beauty products from specialised merchants - suppliers. Check it out here !
What you'll be doing
Core Marketplace Operations & Supplier Management:
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Supplier Lifecycle Management: Oversee the end-to-end onboarding process for new Suppliers and maintain proactive daily communication to ensure platform success.
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Financial Coordination: Manage the monthly commission settlement process and address billing-related inquiries for the Supplier base.
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Assortment & Feed Management: Conduct brand-level analyses within categories to draw business insights and optimize the product portfolio.
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Operational Readiness: Execute the technical setup and preparation of products for promotional campaigns, contests, and special sales initiatives.
Product Development & System Innovation:
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Admin Tooling & Automation: Identify internal team bottlenecks and propose automation solutions (e.g., automated commission modules); draft functional requirements and technical specifications for PMs and Developers.
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Quality Assurance (QA) & Monitoring: Perform rigorous testing of new store functionalities prior to release and provide continuous monitoring of the storefront to identify and report technical bugs.
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UX & Conversion Optimization: Propose data-driven UX/UI enhancements to the purchasing journey to improve the Provider shopping experience.
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Information Architecture: Design and maintain the store’s category tree structure and navigation logic to ensure intuitive product discovery for Providers.
Provider Insights & Activation:
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Provider Market Research: Conduct surveys and interviews with Providers (salon owners) to gather feedback, synthesizing these insights into actionable recommendations for management regarding pricing and offering adjustments.
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Targeted Communication: Draft and distribute marketing and informational updates specifically tailored to the Provider database.
Knowledge Management & Enablement:
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Internal Onboarding: Facilitate the training of new team members on core processes and internal systems, specifically Booksy Admin and Store Admin tools.
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Process Documentation: Act as the custodian of team knowledge by maintaining and updating documentation within the Guru system to ensure operational scalability.
Requirements
What we're looking for
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Experience in an operations-focused role, customer support environment, or a similarly hands-on position involving coordination across different tasks.
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Strong sense of ownership and the ability to work independently in a remote setup without close day-to-day supervision.
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Confidence managing several priorities at the same time, with good judgment on when to solve things directly and when to involve others.
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Clear communication skills and a practical, solution-oriented approach to working with both external partners and internal stakeholders.
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Comfort working in a growing, international organization where processes require flexibility, responsiveness, and strong self-organization.
What you'll need
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Relevant experience in marketplace operations, e-commerce operations, customer support, or project coordination ideally within e-commerce or retail environments.
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Practical exposure to working with suppliers, onboarding processes, or operational support activities.
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Ability to manage multiple tasks and requests simultaneously while maintaining structure and responsiveness.
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Hands-on understanding of topics such as product feeds, product onboarding, billing support, or related operational workflows.
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Experience with marketplace middleware tools, preferably BaseLinker (Base) or equivalent platforms such as ChannelEngine, Tradebyte, Rithum is an advantage.
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Strong level of independence, motivation, and accountability suited to a remote working environment.
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Good English communication skills and comfort operating within an international organization.
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A proactive, hands-on mindset with the ability to adapt to changing needs and support a broad operational scope.
Benefits
What we offer
At Booksy, we offer you the opportunity to take on a role that combines coordination, operational ownership, and cross-functional collaboration in a growing marketplace environment. You will work on a broad range of operational topics, giving you exposure to how supplier onboarding, support, and internal coordination come together in practice. This role is well suited to someone who enjoys hands-on work, solving problems in real time, and helping create structure across fast-moving processes. You will join a team environment that values initiative, reliability, and practical thinking, with the chance to contribute meaningfully to the way marketplace operations are delivered.
Some of the Polish benefits we offer are:
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Fully remote position - We take pride in being a globally distributed team;
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Private medical care from Allianz health (subsidized by Booksy);
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Life insurance from Uniqa (covered by Booksy, employee cost - 1 PLN);
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Multisport card (voluntary and unsubsidized, diverse packages to choose from);
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Online consultations with Psychologist Booksy (fully subsidized by the company);
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Access to English online language training (Speexx);
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Employee wellbeing platform: Worksmile (employees can redeem shopping vouchers);
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Additional life Insurance from PZU (unsubsidized, voluntary);
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Happiness Team initiatives.
Our Diversity and Inclusion Commitment:
We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at belonging@booksy.com, so we can best support you.
How AI helps us find great people
Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked.Every application goes through the same AI review to help us spot skills that match the role - but don’t worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won’t affect your chances in any way. If you have questions, just drop us a note - we’re happy to explain more.