As an Artist Support Specialist with TuneCore, you will be supporting a broad spectrum of TuneCore artists from DIY to established, career artists. Our mission is to deliver fast, thoughtful, and high-quality support ensuring a smooth distribution experience for our artists.
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Provide top-level support to our artists through a variety of channels (Email/Social Media/Phone/ Live Chat)
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Master TuneCore’s administrative and front-end systems in order to update and correct account/release issues and facilitate first time success with each new release
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Maintain a customer satisfaction score of 85% or higher
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Handle a high volume of requests, averaging 60+ tickets per day
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Work with external partners (DSPs, payment partners etc) to resolve issues for artists
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Identify and report technical bugs to our product teams
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Offer insights and ideas on process development to help optimize the team’s workflows
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Other duties as required by department leadership