With its Nunhems® brand, BASF is one of the world’s largest vegetable seed companies. We offer more than 1,200 vegetable varieties across 20 crops, combined with strong market knowledge and specialist advice. From our global headquarters in Nunhem, the Netherlands, we work closely with partners throughout the value chain to develop vegetable solutions that meet and exceed the expectations of consumers worldwide.
Driven by our ambition #VegetablesPeopleLove, we continuously improve our varieties and services. To further strengthen our customer-focused approach, we are looking for a Customer Service Specialist Italy. You will start in this role with a** temporary contract through an external partner, with the possibility of extension.**
Your role
As a Customer Service Specialist, you play a key role in the administrative processing and coordination of sales orders for the Italian market. You ensure smooth order execution, timely delivery of seeds and clear communication with customers and internal stakeholders. By combining accuracy, ownership and customer focus, you contribute directly to long-term customer relationships and an excellent customer experience.
You work closely with customers, sales representatives and internal departments such as Supply Chain, Warehousing, Processing and Finance. In collaboration with Sales, you provide commercial and operational support and act as a trusted advisor for your customers and stakeholders.
Your responsibilities
In this role, you are responsible for the end-to-end order process and customer support. Your main tasks include:
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Managing and processing sales orders in ERP and Salesforce, including order confirmation, delivery dates and track & trace in line with SLA agreements
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Monitoring forecasts, identifying potential shortages or surpluses and coordinating solutions, including substitutes and seed coverage percentages
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Keeping customers proactively informed about their orders and handling questions, requests, returns and complaints in close cooperation with Sales, QA and Planning
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Acting as a Single Point of Contact for a crop, sharing country-specific knowledge, legal requirements and maintaining accurate customer master data
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Reviewing rebate agreements, ensuring compliance with internal rules before registration and contributing to KPI follow-up and continuous improvement
Your team
You will join the Customer Service EMEA team, consisting of around 20 colleagues who together support customers across multiple countries. As a team, you manage customer orders, provide updates to Sales and collaborate closely with other departments. In this role, you report to the Team Lead Customer Service EMEA.
Your profile
You bring a structured and service-oriented mindset and feel comfortable working in an international environment. You recognize yourself in the following profile:
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A bachelor’s degree in Business, Administration or a related field, or a comparable level through work experience
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One to three years of experience in Customer Service, Order Management or a similar role
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Strong affinity with products, markets, inventory management and operational processes
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Fluency in Italian and a good command of English, both spoken and written
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Experience with ERP systems and good Excel skills
Your competencies
You are someone who enjoys coordinating, communicating and improving processes. You stand out through:
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Strong communication skills and the ability to build trust with customers and stakeholders
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A proactive, problem-solving attitude and the ability to find practical solutions
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Good organizational skills, enabling you to manage multiple tasks in a dynamic environment
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A cooperative and flexible mindset, with enjoyment in working in an open and international team
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A high level of ownership and responsibility for your area of expertise
What’s in it for you
At BASF, adding value to our customers starts with adding value to our people. We believe that talent is in everyone and that your development is key to our long-term success. That’s why we offer you the support, tools and opportunities to grow – both professionally and personally.
We are committed to fostering an inclusive culture where diversity of people, experiences and perspectives is valued. By embracing different talents and abilities, we strengthen creativity, collaboration and performance across our teams.
Interested?
Are you motivated to contribute to efficient seed delivery, strong customer relationships and healthy, sustainable food for people worldwide? Then we would love to hear from you.
Please submit your CV and motivation letter via the Apply button.
For questions, you can contact Amber Gülcher, Talent Acquisition Specialist, via amber.gulcher@basf.com.