Broker Operations Manager (m/f/d)

Welcome to Baobab Risk Solutions – Your Partner for the Cyber Security of Tomorrow!
The digital world is growing – and with it, the threat of cyberattacks. Every successful attack not only jeopardizes businesses but also undermines trust in our connected society. At Baobab Risk Solutions, we are committed to making the digital world safer – proactively, sustainably, and with cutting-edge technology. Our mission: to protect companies from cyber threats before they arise, contributing to a more secure digital future.
With us, you can shape the digital security of tomorrow. Join a team that doesn’t just watch but actively protects. Your ideas and commitment can make all the difference. If that’s not enough, here’s more:

• Flexible Working: With your MacBook, you travel across Germany, visiting your network, and also stop by our offices in Berlin and Cologne.

• Attractive Compensation: Competitive salary, quarterly performance bonus and VSOP options.

• Growth & Career: Grow with us – in a dynamic company with clear advancement opportunities.

• and many more benefits.

Baobab Risk Solutions – Growing together. Making the digital world safer, together.

Your Mission

• Administrative tasks: 

  • You will handle all administrative tasks reliably and efficiently, from creating, maintaining, and reviewing insurance documents to preparing and executing contract renewals.

• Focus on quality: 

  • You will continuously monitor processes and ensure that our high quality standards are met at all times.

• Eye for detail: 

  • Data maintenance/updating of our internal IT tools and system maintenance.

• Increase efficiency: 

  • You will analyze existing processes, identify optimization potential, and implement measures to improve processes.

• Teamwork: 

  • You will work closely with our broker managers to ensure optimal support for our brokers.

• Interface in day-to-day business:

  • Processing customer inquiries, if necessary, in coordination with specialist departments

  • Engaging and managing pre-acquired broker and distribution partners within large-scale broker networks.

  • Oversight of payment cycles and reminder management.

Your Profile

Minimum requirements for the role

• Professional Experience

  • Completed vocational training (kaufmännische Ausbildung) or a Bachelor’s degree.

  • First professional exposure through internships, working student roles, or entry-level positions in an administrative or office environment.

  • A strong interest in the insurance/financial sector and a willingness to learn.

• Technical & Practical Skills

  • Professional verbal and written communication skills to handle inquiries from partners and internal departments.

  • A high degree of precision when maintaining databases and checking legal or financial documents.

• Soft Skills

  • You are thorough and take pride in the accuracy of your work; spotting errors before they become problems.

  • You are dependable in managing recurring tasks and meeting deadlines without constant supervision.

  • You don’t just execute tasks; you think about how to make your work more efficient and suggest improvements.

  • You enjoy supporting others (like the Broker Managers) and thrive in a collaborative environment.

  • You can prioritize multiple small tasks during busy periods (e.g., during contract renewal seasons) and stay structured.

• Language Skills

  • German: business fluent / native

  • English: business fluent

Requirements that give you an edge

• Proficiency in MS Office/ Google Workspace and the ability to quickly learn internal IT systems.

• Comfort and experience handling payment-related tasks, such as tracking payment cycles and managing reminders.

Why us?

• Flexible work options - work from home for up to three days a week and join us in the office for the remaining two days in Berlin 

• 28 Vacation Days - plus Christmas Eve & New Year’s Eve

• Competitive Compensation - Attractive salary & equity options

• Financial Support - subsidized Germany ticket and Wellpass membership, company pension support and corporate benefit access

• Continuous Learning - Support for your professional growth and development, both internally and through access to the Udemy Business platform

• Team & Social Events - Regular team events to get the entire team together from across Germany

• Challenging & Supportive Culture - Work with motivated colleagues in an environment where you can grow, achieve, and enjoy the journey

• Long-Term Growth - A stable career path in a fast-growing company

• Welcoming Team - A people-first culture where joy at work and future prospects come first

Our Values

• Customer First: Our customers and partners always come first.

• Embrace Speed: Fast decisions and pragmatic solutions.

• Data Over Gut Feeling: We make data-driven decisions.

• Take Ownership: You get involved, no matter your position.

• Continuous Learning: We challenge ourselves and grow together.

• Open Culture: We have no rigid hierarchies. We communicate openly, directly, and at eye level.

Diversity welcome!

What matters to us is who you are and what you want to contribute – not your origin, gender, skin color, religion or beliefs, sexual orientation, gender identity, age, or whether you live with or without a disability. We believe in the strength of diverse teams and create an environment where everyone feels welcome and respected.

If you're interested in making a difference with us, we look forward to receiving your application!