About the job
The IT Solution Designer will be involved in the management of application maintenance and new developments for the ticketing platform implemented on the SNOW platform used by Allianz Italia companies. The Ticketing system used is based on the market platform with important customizations aimed at directing business processes.
He will be part of a team composed of both internal and external resources and which operates in an international context and in close collaboration with the other IT areas. The objective is to ensure the availability of applications without defects and the punctual and budgeted delivery of new developments, and to be an interface and p.to of reference for the Business as regards the functional aspects of the platform.
He will report to the IT application manager, also proactively supporting him on international initiatives, which will involve IT and business to define how to converge towards common processes and platforms based on local requirements and maintaining local specificities.
What you do
-
Interface with the business user for the management of requests both in terms of drafting functional requirements and planning.
-
In-depth knowledge of the business processes developed on the ServiceNow platform.
-
Monitor the activities of the Application Management team (outsourced to an external vendor), to verify compliance with the required service levels and the fulfillment of tickets within the agreed SLAs.
-
Ensure that new implementations and projects are planned and executed in line with the group's business strategy and IT standards.
-
Hold weekly alignment meetings to share the status of tasks, any critical issues, and possible solutions.
What you bring
-
In-depth knowledge, with at least 3 years of experience in managing the ServiveNow marketplace platform.
-
Experience as a PM/PMO and functional analyst is appreciated.
-
Experience with Agile and Waterfall methodologies.
-
Strong analytical and troubleshooting skills with a proven problem-solving attitude, essential for managing complex system transformations.
-
Strong communication and interpersonal skills to collaborate effectively with internal and external stakeholders.
-
Strong goal-oriented mindset, initiative, autonomy, proactivity, problem solving skills.
-
Proficiency in navigating infrastructural constraints and the ability to work independently as well as collaboratively within a dynamic team environment.
-
Excellent communication, collaboration, and analytical thinking skills, with fluency in both Italian and English, written and spoken.
Areas of Expertise:
-
Management platform Snow
-
Cloud-based solutions
What we offer
-
We offer an hybrid work model which recognize the value of striking a balance between in-person collaboration and remote working
-
We believe in rewarding performance, and our compensation and benefits package includes a company bonus scheme, pension, employes shares program and multiple employee discounts (details vary by location)
-
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
-
Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career, and help our people return from career breaks with experience that nothing else can teach.
-
Permanent, full time job.
We welcome applications from candidates belonging to protected categories in accordance with Italian Law 68/99.
About Allianz Technology** **
Allianz Technology is the global IT Service Provider for Allianz Group and delivers IT solutions that drive the digitalization of the Group. With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of financial services industry. We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that include data centers, networking, and security, to application platforms that spam from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.
D&I Statement
Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life. Join us. Let’s care for tomorrow. You. IT.
To Recruitment Agencies:
Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.
91089 | Operations | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Join us. Let's care for tomorrow.
Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.