At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
You will be part of a Team of highly skilled CCPs who handle card members’ complaints. This role will also involve replying to complex formal complaints in writing whilst adhering to strict regulatory guidelines.
Team Members will be located in various Markets, across Continental Europe, so it is integral part of the position also to be part of a multi-Market environment.
The successful applicant needs to be able to prioritize their workload, contributing to the Team’s success in ensuring adherence to regulatory requirements and Company’s priorities.
The position is a significant growth opportunity for experienced Colleagues within a diverse, multi-cultural and multi-skilled Team.
The work environment will be hybrid and you will profit of the flexibility granted by focusing on activities mainly performed in a back-office setting.
Minimum Qualifications
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Fluent Swedish and English, both verbal and written, is a key requisite
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Proven experience in working towards and exceeding ambitious targets
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Exceptional customer service skills (not necessarily gained in a telephone servicing environment)
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Working in a high pressure environment with changing priorities
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Strong administrative skills
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Excellent interpersonal skills – particularly written communication
Preferred Qualifications
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Clear judgement and decision-making skills – ability to balance customer needs with good business sense, still adhering to regulation as minimum non negotiable standard
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Ability to quickly learn and use multiple tools and technology in a servicing environment
Employment eligibility to work with American Express in Sweden is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
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Competitive base salaries
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Bonus incentives
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Support for financial-well-being and retirement
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Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
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Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
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Generous paid parental leave policies (depending on your location)
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Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
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Free and confidential counseling support through our Healthy Minds program
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Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.